Welcome to Lady Thuya! These terms and conditions outline the rules and regulations for using our website and purchasing products through our online store. By accessing our website or purchasing from us, you agree to these terms in full. If you disagree with any part of the terms, please do not continue to use our website.
1. General Information
Lady Thuya is an online store specializing in natural skincare and haircare products. By placing an order on our website, you agree to provide accurate information and ensure that all details (such as shipping address and payment information) are correct.
We reserve the right to update, modify, or change any aspect of these terms and conditions at any time. It is your responsibility to check this page regularly for updates.
2. Product Information and Pricing
All products listed on our website are described and represented as accurately as possible. However, colors and textures may vary slightly depending on your device settings. Prices are displayed in [currency] and are subject to change without prior notice. We reserve the right to update prices, product descriptions, and availability at any time.
3. Orders and Payments
By placing an order, you agree to the terms set forth on our website. Payments must be made in full before your order is processed and shipped. We accept payments via Visa, Mastercard, and other Bank wallets. Lady Thuya uses secure payment gateways to protect your information.
If a product is out of stock after you place an order, we will notify you and offer a refund or alternative product.
4. Shipping and Delivery
We ship products to any location in Egypt. Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout but are not guaranteed.
Lady Thuya is not responsible for delays caused by shipping carriers or customs.
5. Returns and Refunds
We want you to be satisfied with your purchase. If you are not happy with your product, you may return it within 2 days of receiving the order for a full refund or exchange, provided the product is unused and in its original packaging. Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or error on our part.
Please contact our customer service through our page on Facebook: Our Facebook Page for assistance with returns or refunds.
6. Privacy Policy
Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information as outlined in the policy.
7. Intellectual Property
All content on the Lady Thuya website, including product descriptions, images, logos, and design elements, is owned by or licensed to Lady Thuya. You may not use, reproduce, or distribute any content without prior written permission.
8. Limitation of Liability
Lady Thuya is not liable for any direct or indirect damages, losses, or injuries arising from the use of our products or website. While we make every effort to provide accurate information, we do not guarantee that our website will be error-free or uninterrupted.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Egypt. Any disputes arising from the use of our website or purchase of our products will be subject to the jurisdiction of the courts in Egypt.
10. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Social Media: Our Facebook Page, or Our Instagram Account